Phone: 303-355-3000  |  Fax: 833-615-8210  |  

425 South Cherry Street, Suite 907, Denver, CO 80246

Core Dermatology Virtual Clinic - Klara

Be "seen" by your doctor virtually.

From the comfort of your own home, use your laptop, tablet or smartphone to have a virtual visit with your Core Dermatologist provider.  These visits are billed through insurance, just as an office visit would be.

 

Core Dermatology

 

Core Dermatology Virtual Clinic - Offering Telemedicine and Teledermatology Dr Frankel iPad3




Virtual Visit Instructions 

Please call the office (303-355-3000) to set up a virtual video appointment or to convert your existing visit to a virtual one if appropriate. You can use your phone or computer for your visit.

NO APP DOWNLOAD REQUIRED.
1)     Prepare for your video visit.  A few minutes before the scheduled session:
  • Make sure that the device you are going to use for your visit has a good connection to your internet or WiFi service.
  • Make sure that you are in a well-lit room where the provider will be able to see you and hear you. 

2)    Open the message from your provider and verify your DOB.

Tap the link to the text message from your provider that included instructions about your video visit. 

From here, you will verify your DOB before you can join the visit. You will only need to do this if you are new to Klara, or it's been 30 days since you last verified your DOB.

Tap the link that says "Your Video Visit." 

 

You may receive a text like this at the time of your visit, or just before your visit with your provider letting you know they're ready to begin. Tap the link in the text to join the visit from your phone.

 

 

Tapping the link to join the visit will open a new browser window. You'll need to use the following browsers for the video visit to work successfully:

    • iPhone or iPad: Use a Safari browser.
    • Android: Use a Chrome browser.

You can also join the visit on your computer by going to patient.klara.com (see article: "How do I join a video visit from my computer?").

3)     Accept browser permissions.  If it is the first time you are using Klara for a video visit, you may need to allow your browser to access your camera and microphone. Tap "Allow" when you're prompted.

 

 

4)     Check your settings.  Check to make sure that your microphone and camera are working, and that your device has a strong connection. When you're ready to start the visit, tap "I'm Ready".

 

 

If your provider hasn't joined the visit yet, you'll see a message letting you know that they'll be with you shortly. 

 

5)   Join the visit!   As soon as your provider joins, you'll be placed in the visit with them. 

 

When the visit is over, click the red button to hang up.

Can I flip my camera during the video visit to connect to the rear camera?

Yes, you can connect to your rear camera on your mobile device by tapping the settings and tapping "Flip Camera."

 


    FAQs

    What is Teledermatology?

    Teledermatology is a sub-specialty in the medical field of dermatology where phones, computers or other devices are used to exchange medical information in order to diagnose and treat various skin ailments.

    What conditions are appropriate for a virtual visit?

    Just about anything! We can help with acne, rashes, growths etc. New problems or follow up visit are equally appropriate. If the doctor believes a procedure or in-office visit is required she can schedule that for you during the consultation. Full body skin screenings will not be possible using this technology.  If you aren’t sure, call our office, and we will help guide you.  

    Can I use my insurance?

    Yes. Medicare and most major private insurance companies are covering virtual visits during the COVID-19 public health crisis*. However, these must be live video visits. Please call our office to schedule an appointment today. See instructions at the top of the page on the day of your appointment. We are using a platform called doxy.me for this service. It works on either phones or computers (as long as there are audio and video capabilities)

    *If your insurance denies the claim you will be personally responsible for the bill.

    I have an office visit booked-- can I switch to a virtual visit instead?

    Yes! Please call the office to switch. 

    I am not currently a patient of Core Dermatology.  Can I use this service?

    Yes! We are happy to see new patients.  Yes! We are happy to see new patients.  Please call the office (303-355-3000) to be entered into our system and schedule your visit.